Fort Mill Auto Repair

Very pleased, I’ve used them before and will use them again

Very disappointed in service. Paid approximately $1200 for a repair, picked up the vehicle and the issue was worse. It is my opinion they charged me for a repair that was unwarranted and did not address the problem. Manager made an offer to address and the owner after I left truck the shop reneged on the offer the manager made. Their 100% Satisfaction Marketing didn't hold up...go to Firestone.

Prompt service and detailed description of what my car needs. All for the price of an oil change!

When we initially contacted Honest-1 we told them exactly what our issue was.. we were replacing ignition coils and one snapped off in the head of the engine. We called asking how much it would be to replace the intake manifold not realizing it was a problem in the head. They told us to bring it in and they could see if they could remove the bolt and fix the threads back. We took the truck in assuming they were just going to take a look and tell us yes or no on being able to help us. Instead they took it apart and went ahead trying to drill it out. We were charged $175 for them to do exactly what we told them we had already tried to do. Then they quoted us $1k to take it apart and ATTEMPT to get the bolt out. No replacement parts, literally just labor and one ignition coil. The woman I talked to initially didn't say anything about us being charged for them to just ANSWER US YES OR NO. So we paid $175 for them doing exactly what we had already spent hours of our time doing. We ended up opting out thankfully before paying a grand for them to TRY and help us. We feel scammed and like we did nothing but waste our time. When we got the truck back home to inspect it, we noticed the air intake wasn't bolted back down properly, and we are missing a clip to our air box for our air filter. Our neighbor said he got his brakes changed there and had a positive experience.. so I'm not exaclty sure how to feel about them. It would have been nice to get a list of stuff we needed to fix on the truck for the $175 inspection but they didn't provide for us anything of the sort. We won't be back.

I would like to give Honest - 1 five stars but I can not with honesty. When dropping off and picking up our vehicle there was no one at the front desk. The cost for the diagnostics is rather high and there are no adjustments made to the over all cost of repairs when done at the shop so it is a very pricey add on. The diagnostic appears to be thorough and comes with some pictures attached but if you have any thing fail then you will be charged an additional fee to further diagnose that issue. I feel as though one diagnostic fee should suffice. In the end while our vehicle was repaired I do feel there are cheaper alternatives. P.S. It is probably a best practice to make sure that the fix that you recommend is indeed what it wrong with the vehicle. Telling customers "we believe it is" .....fill in your issue here does not instill much faith in your findings.

Over $1,000 to repair something that wasn't broken. I had to go to another mechanic and paid $900 to get the actual issue resolved. They also had my car longer than expected and I missed a day and a half at work.

Very professional and customer service was excellent