It started more as a 2. I went in for a full suspension overhaul. Front and Back. After leaving, there was an unfortunate clunk that kept happening in the rear right. I returned and they discovered they had left a wrench in the suspension..... grrr. Thinking everything was fine I went on my way. I did a little shopping and put stuff in the trunk. It did weigh more than 40 pond and the rear end dang near bottomed out..... double grr.... I returned AGAIN. We all agreed that the they had installed the wrong springs in the back...WHAT??? I finally arranged another time to return to them so they could fix the issue.... All that being said, they were upfront, honest, fix their problems and now my car rides like new. Looks like I'll go back to stop my oil leak.