Honest 1 completed a diagnostic test on our engine and only reported needing a new engine. Once we sold our jeep we were told the transmission is also needed to be replaced. Would've been nice to know this after the diagnostic test. Especially after paying full price for services not 100% completed. Wasted 1wk of time and money.
Ms. Powell - Our 1 hour diagnosis was focused on the engine and not the entire vehicle. We clearly indicated to you that your engine had a bad head gasket. We did provide you an estimate for a replacement engine as well. We were unable to test drive your vehicle due to the bad engine. It would not have been safe for our technician to do a test drive with a bad head gasket as it would have overheated and left our employee stranded. This certainly is a fact that you would agree to since you had to have the vehicle towed from our location. A transmission diagnostic was not requested and could not have been performed without a full test drive. Please contact me directly if you would like to discuss this situation further. Thank you, Gregg (Owner)
- Honest-1 Auto Care Fort Mill