Always have had good courteous service at Honest 1! Yesterday I came for a 12 pm appointment for an oil change and was not checked out until 2:07. This was a bit disturbing since I heard an employee tell another woman who had to leave when he said it would probably 1 1/2 hours or so, that if she had made an appointment, she most likely would be out within an hour. But, again, the people are pleasant and the waiting room is comfortable.